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Citrix receiver duo phone login8/22/2023 Verify that notifications are configured how you want them.įully close (double-tap home button and swipe up) Duo Mobile. If "Allow Notifications" box is already checked, uncheck and then re-check it. To check if push notifications are enabled for Duo Mobile, and re-enable them if needed, follow these steps: If push works by manually pulling to refresh but notifications are not received, it is most likely because you selected not to receive notifications when installing the application. This is generally the most reliable way of receiving a login request and should work if the app and account are functioning properly. When you do this, the Duo Mobile application will reach out to the Duo cloud service directly to check for login requests rather than using the push notification services. Unstable cellular/data/wifi connection on your phone.įollow the steps below to resolve this issue:ĭuo Push delivery issues are most often resolved by pulling down on the screen to check for notifications in the Duo Mobile app:.There are two main reasons you may not receive push notifications from Duo on your phone: This document will explain what to do if you are not getting notifications from the Duo Mobile App, as well as what settings to adjust to receive notifications.
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